{"xsrfToken":"5f18ceada086b4e0ed0f9df71712f117f55cc375_lout","branding":{"id":"1","key":"cnhelp","name":"Crows Nest Customer Portal","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1e7b9c","headerLinkHoverBGColor":"#1e7b9c","headerBadgeColor":"#1e7b9c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f9ffa9c4-8468-47c9-bb99-774fb65c57d1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkODlhMWI5My0zMDA1LTQ4NWEtOTc1Mi0yNGMxNjg0OWJkMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY5ZmZhOWM0LTg0NjgtNDdjOS1iYjk5LTc3NGZiNjVjNTdkMSI6WyJyZWFkIl19LCJleHAiOjE3MzQ4MzE0ODEsIm5iZiI6MTczNDgzMDg4MX0.aV4UFq7PctGsoGu6Xy30xgehakwdubBOelbx4k4d3Xo&client=d89a1b93-3005-485a-9752-24c16849bd30&mode=fit","logoId":"f9ffa9c4-8468-47c9-bb99-774fb65c57d1","isLogoAvailable":true,"helpCenterTitle":"Crows Nest Support","sharedPortalName":"Crows Nest Support","userInitialAnnouncementHeader":"Looking for documentation?","userInitialAnnouncementMessageWiki":"<p>Try going directly to the <a href=\"https://crowsnest.atlassian.net/wiki/spaces/CNHELP/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Knowledge Base</a></p>\n<p><a href=\"https://crowsnest.atlassian.net/wiki/spaces/CNHELP/pages/2558099457/Software+Downloads\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Software Downloads</a></p>\n<p>To ensure emails from the Help Desk are received, please make sure emails from jira@crowsnest.atlassian.net and the domain mail-us.atlassian.net are not blocked</p>","translations":{"en-US":{"helpCenterTitle":"Crows Nest Support","sharedPortalName":"Crows Nest Support","announcementHeader":"Looking for documentation?","announcementMessage":"Try going directly to the [Knowledge Base|https://crowsnest.atlassian.net/wiki/spaces/CNHELP/]\n\n[Software Downloads|https://crowsnest.atlassian.net/wiki/spaces/CNHELP/pages/2558099457/Software+Downloads]\n\nTo ensure emails from the Help Desk are received, please make sure emails from jira@crowsnest.atlassian.net and the domain mail-us.atlassian.net are not blocked","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2495bd","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cnhelp","projectId":10001,"serviceDeskId":1,"name":"Crows Nest Customer Portal","description":"<p>Welcome! You can raise a Crows Nest Help Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"34","name":"Custom Report Request","descriptionHtml":"","callToAction":"Custom Report Request","introHtml":"<p>Need a custom report written? Select this and explain what you need.</p>","icon":10616,"iconUrl":"https://crowsnest.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10616","groups":[1],"key":""},{"id":"32","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Want us to add new features to the software?</p>","icon":10635,"iconUrl":"https://crowsnest.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10635","groups":[1],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10433,"iconUrl":"https://crowsnest.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10433","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10426,"iconUrl":"https://crowsnest.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10426","groups":[1],"key":""},{"id":"33","name":"Report Bug","descriptionHtml":"","callToAction":"Report Bug","introHtml":"<p>For automation testing</p>","icon":10735,"iconUrl":"https://crowsnest.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10735","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10430,"iconUrl":"https://crowsnest.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10430","groups":[1],"key":""},{"id":"31","name":"Training Request","descriptionHtml":"","callToAction":"Training Request","introHtml":"<p>Consultation or Training Session</p>","icon":10600,"iconUrl":"https://crowsnest.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10600","groups":[1],"key":""},{"id":"35","name":"Automated Bug Report","descriptionHtml":"","callToAction":"Automated Bug Report","introHtml":"<p>Sent from the auto-generated error window in Crows Nest</p>","icon":10610,"iconUrl":"https://crowsnest.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10610","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[34,1,31,32,2,33,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"dd291d6d-60aa-3eaa-8b20-2a9fd39132cb","appLinkName":"System Confluence","appLinkUrl":"https://crowsnest.atlassian.net/wiki","spaceKey":"CNHELP","spaceName":"Crows Nest Knowledge Base","spaceUrl":"https://crowsnest.atlassian.net/wiki/spaces/CNHELP","isServer":false},"labels":[],"projectKey":"HLP","serviceDeskId":1,"kbLinkDomainURLs":["https://crowsnest.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HLP","userLanguageHeader":"Looking for documentation?","userLanguageMessageWiki":"<p>Try going directly to the <a href=\"https://crowsnest.atlassian.net/wiki/spaces/CNHELP\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Knowledge Base</a></p>","defaultLanguageHeader":"Looking for documentation?","defaultLanguageMessage":"Try going directly to the [Knowledge Base|https://crowsnest.atlassian.net/wiki/spaces/CNHELP]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkODlhMWI5My0zMDA1LTQ4NWEtOTc1Mi0yNGMxNjg0OWJkMzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4MzIwODEsIm5iZiI6MTczNDgzMDg4MX0.cpx3BunKnRaIyfDsjFsSJluol3iMOYgwd-a_c8juSLs","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"d89a1b93-3005-485a-9752-24c16849bd30","tokenDurationInMins":20}},"sharedPortal":{"name":"Crows Nest Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://crowsnest.atlassian.net/wiki","kbLinkDomainURLs":["https://crowsnest.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}