How to use GoToAssist (customer)

Owned by Timothy Hitchcock
Last updated: Jan 29, 2020

Brief tutorial video: “GoToAssist Remote Support Customer Quick Start” (4:21)

More information here: GoToAssist Customer portal

Attended remote support

For sharing screens and files with support technician. Chat enabled. Audio requires separate connection.

  1. Request support with:

  2. Receive 9-digit support key from technician

  3. Go to fastsupport.com in your web browser

  4. Enter your name and support key

  5. Click “Continue” to start session

  6. Approve session and grant permissions by clicking “Yes”

  7. Use the GoToAssist floating window to control the session.

Downloads and installs GoToAssist client software on your computer (if not already installed)

Gives technician access to your screen and computer while connected