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Brief tutorial video: “GoToAssist Remote Support Customer Quick Start” (4:21)

More information here: GoToAssist Service Desk portal

Attended support

  1. Request support with:

  2. Receive 9-digit support key from technician

  3. Go to fastsupport.com

  4. Enter your name and support key

  5. Click “Continue” to start session

  6. Approve session and grant permissions by clicking “Yes”

  7. Use the GoToAssist floating window to control the session.

Downloads and installs GoToAssist client software on your computer (if not already installed)

Gives technician access to your screen and computer while connected

Scams have been reported using GoToAssist!

Read the article “Protect yourself from tech support scams” from Windows Security support.

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