| Info |
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Brief tutorial video: “GoToAssist Remote Support Customer Quick Start” (4:21) |
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More information here: GoToAssist Customer portal |
Attended remote support
For sharing screens and files with support technician. Chat enabled. Audio requires separate connection.
Request supportwith:
email: support@crowsnestsoftware.com
help desk form: Technical support request
phone call:
Receive 9-digit support key from technician
Go to fastsupport.com in your web browser
Enter your name and support key
Click “Continue” to start session
Approve session and grant permissions by clicking “Yes”
Use the GoToAssist floating window to control the session.
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Requires download Downloads and installation of installs GoToAssist client software on your computer (follow prompts to do this, if you do not already have it installed) |
| Info |
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Brief tutorial video: “GoToAssist Remote Support Customer Quick Start” (4:21) |
| Info |
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More information here: GoToAssist Service Desk portalinstalled) Gives technician access to your screen and computer while connected |
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Scams have been reported using GoToAssist! Read the article “Protect yourself from tech support scams” from Windows Security support. |