Brief tutorial video: “GoToAssist Remote Support Customer Quick Start” (4:21)
More information here: GoToAssist Service Desk portal
Attended remote support
For sharing screens and files with support technician. Chat enabled. Audio requires phone or GoToMeeting.
Request support with:
email: support@crowsnestsoftware.com
help desk form: Technical support request
phone call:
Receive 9-digit support key from technician
Go to fastsupport.com
Enter your name and support key
Click “Continue” to start session
Approve session and grant permissions by clicking “Yes”
Use the GoToAssist floating window to control the session.
Downloads and installs GoToAssist client software on your computer (if not already installed)
Gives technician access to your screen and computer while connected
Scams have been reported using GoToAssist!
Read the article “Protect yourself from tech support scams” from Windows Security support.