Login error: "Database update in progress" or "User or Machine Denied Access"

Owned by Timothy Hitchcock
Last updated: Jul 18, 2023 by Chris Phillips
1 min read

I’m trying to login into Crows Nest and I’m getting and error message in red:

Database Update in progress or User or Machine Denied Access

I have not started to download or install any updates yet.

Are you getting that message only on specific workstations?

If a PCs name has been added to the Logoff table, typically from using the Logoff Device function from the View License Seats window when the machine is not actually logged in, then they will get that message and be prevented from logging in.

If you can log-in on another machine with access to queries then you can follow the steps below to clear the Logoff table.

  1. Navigate to Queries in Crows Nest.

  2. Select the Immediate tab on the upper right.

  3. On the Immediate tab enter the following text (or copy the text below and paste it into the ‘Immediate’ tab panel.)

    DELETE _Logoff

  1. Click the Execute button

    Settings->Queries from 2/9/2023 and newer. Queries can be found in prior versions
    by navigating to Data->Queries.

     

  2. Try logging-in on the machine that was getting the error message.

Note the space between “DELETE” and “_Logoff”